I've been in the service industry since I was 16. Kind of crazy to think I've been catering to other peoples' whims for 10 years now.

I started as a hostess but quickly became a server. We won't even get into where I started and how many have been in between. Let's just say I do really love where I work now.

My problem is not with where I work or who I work for. It's the freaking guests who are oblivious to my attempts to make their night a memorable one. I'm a people-pleaser. There's no way I would've survived as long in this industry if I wasn't. I like to see people smile and truly enjoy their experience.

The easiest way to have an unforgettable experience is to just be nice to that person "on the other side of the table." *ahem* that's me!!!

Here's a few rules:
  1. Do NOT expect me to approach you when you're yakking on your cell. I will not come over until you're finished.
  2. Help me reach your water glass if I'm trying to fill it. I don't really wanna knock over your wine glass with my chest.
  3. Ask questions if you have them, but be aware that there are other people I am taking care of as well.
  4. Be aware that there are other people I am taking care of! (Yes, I said it twice. On purpose.)
  5. If you received "good" service, 15% is acceptable. If you got GREAT service (which you likely did if I was serving you) 20% is fair.
  6. Tell me in advance that you're celebrating your wife's birthday. I'll be more than happy to get her something sweet. (Don't blame me if I didn't know something you didn't tell me.)
  7. For the love of Pete, say "please" and "thank you." I respond a lot better and will actually give you better service than if you use "give me" or "I want." (Please & Thank You are the magic words, by the way)

Please. And thank you.
 


Comments

Little Sees
03/10/2011 15:40

i absolutely love this rant. I could probably contribute a few more rules!

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05/10/2011 12:01

Loved this. I can totally relate!

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